The PC Helps Self-Service Portal provides desktop application support for your most common questions using Visual eTips designed to let you See the answer, Hear a narration and then Do the task!  These one-minute, task specific tutorials demonstrate the most common application software features as show and tell tutorials.  They provide task specific, on-demand support.  That is, the support you want, when you want it.  And the PC Helps Self-Service Portal provides over 10,000 Visual eTips on the Office 2003 products alone.  Click here to see the Top 25 Tips for Office 2007.

To get started just click on the Register button above and enter your site code. It only takes a few seconds and you will have access to the best multimedia help library in the industry.

PC Helps eTraining is live, instructor-led, Internet-based training. Your end-users can listen to the class and ask questions via phone or type while viewing the session on their PCs. The classes are available in short, easily managed modules. And, PC Helps will work closely with you to target individuals and groups that seem most likely to benefit from additional application education.

• Classes are conducted by Certified Computer Consultants
• Class participants are 75% less likely to require Basic and Intermediate Help Desk support on Microsoft applications after attending a PC Helps eTraining session
• Classes are available from 9am to 6pm Eastern Time

Our 30-minute eTraining classes are offered on a wide range of topics including:

• Using the financial and database functions in Excel
• Adding actions and animations to PowerPoint presentations
• Doing advanced document management in Word
• Performing basic query and form creation in Access

End-User benefits of eTraining:

• 30-minute classes easily fit into a busy schedule
• Participants never leave their desk so there are no travel and downtime costs
• Targeted classes afford end-users the ability to learn just the application features they actually use on the job

Corporate Benefits of eTraining:

• End-users harness more productivity from the company’s software investment
• Reduces Help Desk support costs by decreasing future “how to” call volume
• Improves knowledge worker productivity
• Increases employee satisfaction

PC Helps’ exclusive focus in the area of desktop application support for well over ten years has led to a depth and breadth of knowledge surrounding these applications that goes above and beyond offering cookie-cutter solutions. PC Helps Certified Computer Consultants have the expertise to develop whatever a Client needs from the software, for example:

• Develop an Access database from the ground up to handle a specified business process
• Convert existing data in Excel or another format into a full-featured Access database
• Create survey process using Outlook or Word forms and summarizing data in Access or Excel
• Automate complex repetitive tasks in any of the MS Office products, including graph creation, complex formatting, and data reorganization/manipulation
• Create custom functions and add-ins in all MS Office products to handle business-specific problems
• Convert Lotus 1-2-3 macros into Excel macros

So whether your company is soon to embark upon an enterprise-wide software migration, or a power-user in the IT Department simply needs VBA support in a pinch, PC Helps’ expertise is there when you need it, 24x7.